Marketing Media & Cupcakes
We are here to help you develop best practices for building great client/customer relationships. Hosted by John & Angel Ondo with their decades of marketing and customer service experience. John & Angel Ondo. John is a four-time Emmy award-winning TV/Film Producer. Angel leads customer service teams during the day and runs a home-based cupcake business on the weekends. On each episode we discuss Branding, Marketing, Media Ideas and we always throw in a food recipe or tip, because food is about relationships. New episodes drop on Thursdays.
Marketing Media & Cupcakes
Being your client's hero even when you're on the road
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John & Angel Ondo
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Season 1
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Episode 34
John and Angel share from sunny Orlando Florida how they a hotel they are staying at blew their customer service by just not being transparent. John also shares how he is able to be the hero to your clients by having processes to access your critical client files quickly so you can save the day, and get back to vacation.
John recommends using IMAP for your email, and do not use gmail, MSN or other services for your business emails.
Use Dropbox for clients files. Google Drive requires both parties to sign and and Google scans all emails and files!
Use a phone service that will auto forward voice mails to your mobile phone