
Marketing Media & Cupcakes
We are here to help you develop best practices for building great client/customer relationships. Hosted by John & Angel Ondo with their decades of marketing and customer service experience. John & Angel Ondo. John is a four-time Emmy award-winning TV/Film Producer. Angel leads customer service teams during the day and runs a home-based cupcake business on the weekends. On each episode we discuss Branding, Marketing, Media Ideas and we always throw in a food recipe or tip, because food is about relationships. New episodes drop on Thursdays. Visit our website at ondomedia.com/podcast
Marketing Media & Cupcakes
Seven words you should NEVER use
There are many words and phrases you should avoid in your marketing, advertising and just general communications. John will share 7 words or phrases that you should avoid in your online or broadcast advertising. Angel will share things your customer service team should never say to your clients or customers.
John's 7 Words or Phrases you should avoid in your ad copy
1) Quality
2) Contract
3) Guarantee
4) Discount
5) Cheaper
6) Cutting Edge
7) WWW
Plus John also adds, "Life Changing" and "Limited Offer" as bonus phrases
Angel's 7 Words you shouldn't use with your customers is:
1. “I don’t understand”
2. “Calm down"
3. “There’s nothing we can do”
4. “That’s impossible”
5. “I’m not sure / I guess”
6. “I’ll get back to you"
7. “No”
Watch John's short film about not poor customer service in the dark comedy Call Center Terror
And our Dessert segment we talk discuss when to use Pure Vanilla Extract and Imitation Vanilla Extract
Here's the article Angel was referring to:
cooksvanilla.com/what-is-the-difference-between-pure-and-imitation-vanilla-extract/
To email Angel about cupcakes or customer service
To email John about media and building a brand
Find us at Marketing Media & Cupcakes website and on social media
Thanks for listening!
John & Angel
Marketing Media and Cupcakes is back after a four-and-a-half-year hiatus. We are producing three new episodes in the fall of 2025, but having been gone for so long, we want to know if you want us to continue. Please like, share, and subscribe, or send us a note at john@ondomedia.com that you are listening!